Frequently Asked Questions (F.A.Q.)
How can a prospect sign a lease?
The application and
lease signing process is very simple. Simply click on the “Apply”
icon on the website to start the application. Once your application
is completed then our management team will proceed with a
background check. If a prospect passes a background check then a
link will be emailed to them to fill out a lease online. Once the
lease is completed the resident just needs to pay the reservation
fee and the process will be completed.
How is the lease contract structured?
All leases are
individual leases. That means the resident is responsible for
his/her rent and not any of his/her roommate’s rent. Damages in
bedrooms are billed individually as well and damages to the common
area (i.e. living room, kitchen, and hallways) are split evenly
among all roommates unless a roommate(s) come forth and accept
responsibility for the damages.
What is a reservation fee?
A reservation fee is a one-time
non-refundable fee that is paid by the resident before moving
into his/her apartment. The fee covers the light cleaning, light
carpet cleaning, and painting and spackling holes no bigger than a
dime. Anything needed to return the apartment back to its normal
conditions outside of these things will be billed to the residents
in the apartment after move-out.
How does a resident qualify with us?
A resident can qualify
in one (1) of three (3) ways. The first way is that a resident can
provide a guarantor and guarantor paperwork. A guarantor is anyone
of the age of eighteen (18) that can provide financial
documentation that shows he/she grosses three (3) times the total
rental amount on the lease contract. The second way is for the
resident to fill out an application with Jetty Insurance. Jetty
Insurance is security bond that protects the community from default
rent. Resident will be subject to different reservation fees for
this option and will have to pay a $5.00 application fee to Jetty
Insurance. The final method of qualifying is that a resident can
pay the entire total rental amount for the lease before he/she
moves in. A resident doesn’t need to provide qualification
paperwork at the time of lease signing, but instead has fourteen
(14) days after signing a lease to provide qualification
paperwork.
What is included in the rent?
The following items are included in the rent
cost: the apartment furniture, electricity, internet, cable, water,
sewer, trash removal, and parking.
How can a resident pay rent or fill out a maintenance request
This process of paying
rent or submitting a maintenance request is very easy. Go to the
community’s website and click on the “Resident” icon. Once you have
clicked on this you can log into your Resident Portal by creating
an account with the information that the property management team
has on file. Try and pay all rent via online check because there
isn’t a fee. There is a fee included with use of credit and debit
card. If you have any problems logging into your account please see
your leasing office. You can also download an app for your smart
phone called “Resident Portal Mobile”. It is a red app with the
letters “rp” in it.
What are the polices on pets, smoking, and guests
The Villas at Marshfield is pet friendly, subject to limits on
animals, breeds, and weight limits. The community is smoke-free in all indoor areas.
Guests are welcome at all times, subject to the consent of
roommates and security considerations. Overnight guests are
welcome, with limits on the number of days and
guests.
Can a resident choose his/her roommates?
A resident can choose
his/her roommates as long as there are available bedrooms in that
resident’s apartment. If a resident doesn’t have any roommates,
then there will be a roommate matching survey that is part of the
application process to help match the resident with potential
roommates. Contact information will be given before move-in so that
all the roommates can coordinate and get to know one
another.
Is there an on-site management team that can assist residents at any time?
We guarantee a 24/7 commitment to our residents.
From our professional management staff and friendly student
representatives to our maintenance team, we will always have
someone available to assist residents. We strive to complete work
orders within 24 hours of receiving notification. We will also have
on-call Community Assistants, who will be the first respondents to
any after-hours maintenance emergencies.
How does move-in day work?
On move-in day the resident will come to the leasing office to
collect their keys. Unless arranged differently by the Community
Manager, the resident will need to have paid their reservation fee
and first rental installment before they receive keys. The resident
must also have provided qualification document(s) before receiving
keys as well. Once a resident receives keys a member of the
property management team will escort the resident to his/her unit
and point out some items to keep in mind about the apartment.
Resident will then have forty-eight (48) hours to complete the
inspection checklist and return it to the leasing office. Resident
can call the leasing office and request an early move-in date and
the management team will try their best to
accommodate,
but no guarantees are made that the request will be
approved.
Suggested things to bring on move-in day:
- Trash Can(s)
- Mop/Broom/Swiffer/Vacuum
- Television
- Television Stand
- Surge Protector
- Pots, Pans, Tupperware
- Kitchen Utensils
- Bedding (Full Size Mattress)
- Alarm Clock
- Closet Hangers
- Pillows & Blankets
- Mattress Protector
- Shower Curtain
- Shower Liner
- Shower Curtain Hooks
- Towels
- Cleaning Products
- Toilet Plunger
- Toiletries
- Groceries
- Laundry Basket
- Laundry Detergent & Dryer Sheet
- First Aid Supplies
- Hooks & Command Strips
- Microwave
- Small Appliances (Coffeemaker, Toaster, Can Opener, Etc.)